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The Assistant Masterclass
Introduction
Before you get started
Become a World Class Assistant - Part 1 (21:36)
Become a World Class Assistant - Part 2 (20:51)
The Skills of a World Class Assistant
The role of the PA, EA and Admin Assistant
Boss/Assistant relationship
The relationship with your Boss
Audio - Become your Boss Hero
Managing your Boss
Tips on Managing Up
The blueprint
Working styles
Self-awareness
Audio - Understanding your Personality Type Values Interests and Skills
Communication, empathy and understanding
Key attributes, skills and knowledge
Thinking ahead
Office Politics - The problem
Tips for Office Politics
Audio - Best Ways to Survive Office Politics
Developing your organizational skills
Audio - Organizational Skills 101
Getting organized
Working smarter not harder
Calendar Management 101
Prioritizing
Video - The Getting Things Done Method (2:36)
Work Load, Reminders and Tasks
Priority Matrix
Time Management and Productivity
An Insanely Effective EA
Audio - Productivity Tips
Our top tips
Delegation Instructions
Assumptions
What to delegate
Time thieves
Identifying the time thieves
Negative gremlins
Top tips for managing deadlines
Conferences and Meetings
The aim of conferences and meetings
Types of conferences and meetings
Business meetings
Preparation for Meetings and Conferences
Agenda
Meeting Minutes
Meeting Minutes Sample / Q&A
Phone Etiquette
Audio - Phone Etiquette
Creating a Good First Impression
Transferring a Caller
Taking Phone Messages
How to rock email communication
Video - Email Writing Best Practices (13:11)
Writing Effective Emails
Overcommunicating by Email
Make Good Use of Subject Lines
Keep Messages Clear and Brief
Be Polite
Check the tone
Proofreading
Corporate Event Planning
Corporate Event and Main Reasons for its Organisation
Types of Corporate Events
Organising Corporate Events
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