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Executive PA Certificate
Module 1 - Introduction
Before you get started
The Skills of a World Class Assistant
The role of the PA, EA and Admin Assistant
Typical responsibilities of an EA
Become a World Class Assistant - Part 1 (21:36)
Become a World Class Assistant - Part 2 (20:51)
Module 2 - Boss/Assistant relationship
The relationship with your Boss
Audio - Become your Boss Hero
Managing your Boss
Tips on Managing Up
The blueprint
Module 3 - Working styles
Self-awareness
Audio - Understanding your Personality Type Values Interests and Skills
Communication, empathy and understanding
Key attributes, skills and knowledge
Thinking ahead
Office Politics - The problem
Tips for Office Politics
Audio - Best Ways to Survive Office Politics
Module 4 - Developing your organizational skills
Audio - Organizational Skills 101
Getting organized
Working smarter not harder
Module 5 - Prioritizing
Video - The Getting Things Done Method (2:36)
Work Load, Reminders and Tasks
Priority Matrix
Module 6 - Time Management and Productivity
Audio - Productivity Tips
Our top tips
Delegation Instructions
Assumptions
What to delegate
Module 7 - Time thieves
Identifying the time thieves
Negative gremlins
Top tips for managing deadlines
Module 8 - Netiquette and Business Letters
Netiquette
Business Letters
Grammar Cheatsheets
Module 9 - Conferences and Meetings
The aim of conferences and meetings
Types of conferences and meetings
Business meetings
Preparation for Meetings and Conferences
Agenda
Meeting Minutes
Meeting Minutes Sample / Q&A
Module 10 - Phone Etiquette
Audio - Phone Etiquette
Creating a Good First Impression
Transferring a Caller
Taking Phone Messages
Module 11 - How to rock email communication
Video - Email Writing Best Practices (13:11)
Writing Effective Emails
Overcommunicating by Email
Make Good Use of Subject Lines
Keep Messages Clear and Brief
Be Polite
Check the tone
Proofreading
Module 12 - Assertiveness
Being Assertive
Assertive vs. aggressive behaviour
Learning to be more assertive
Module 13 - HR & Recruitment
Involvement with HR
Common Procedures
Involvement in Recruitment
Best practices
Resources
Module 14 - Organizational Departments
Video - Organizational Departments (3:40)
The Board of Directors
Module 15 - Corporate Event Planning
Corporate Event and Main Reasons for its Organisation
Types of Corporate Events
Organising Corporate Events
Module 16 - Productivity
Tips for consistent improvement
Video - Tips to be Highly Productive at Work
Lion Cub
Process, organize, flow
An Insanely Effective EA
Calendar Management 101
Assessment
Request: Assessment
Types of Corporate Events
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